Shipping policy

Processing Time

All orders will be processed and shipped out within 1-3 business days after payment confirmation. Business days: Monday–Friday, excluding weekends and official Chinese public holidays.

Shipping Fees

Free Worldwide Shipping to the United States. No additional shipping charges at checkout.

Estimated Delivery Time

All parcels ship directly from China to the United States. Estimated delivery time: 12 – 25 business days after dispatch. Delivery times are estimates and not guaranteed.

Tracking

After your parcel is dispatched, you will receive an automated confirmation email containing your tracking number.
Tracking updates may take 2–5 business days to synchronize on the logistics provider’s website.

Shipping Delays

We are not responsible for delays caused by customs inspections, logistics backlogs, holiday peaks, weather or other events beyond our reasonable control.
No compensation will be offered for uncontrollable delivery delays.

Lost or Damaged Packages

Please open your parcel carefully upon arrival.
If your package is lost during transit or arrives damaged, please email us at cheng@cherrycharmco.com within 30 days of shipment and provide relevant photos as evidence.
We cannot accept claims submitted after this time limit.

Address Modification & Shipping Restrictions

Please carefully confirm your shipping address before completing checkout. We cannot modify delivery addresses once the parcel has been dispatched to the logistics carrier. We do not ship to PO Boxes, Guam, Puerto Rico and other US overseas territories. For orders shipped outside the United States, shipping fees and estimated delivery times may vary. Please contact us at cheng@cherrycharmco.com for more information before placing your order.

Contact

For all shipping inquiries, email: cheng@cherrycharmco.com