Are the stones natural?
Yes. Each piece from Cherry Charm is crafted with natural stones selected for their unique textures, colors, and patterns. Because natural stones are formed by the earth over time, every piece is one of a kind. Small variations, natural marks, or slight differences in color are part of their authentic beauty.
Will my piece look exactly like the photos?
Each stone is naturally unique, so your piece may have slight differences in color, shape, texture, or patterns compared with the photos. These variations make your piece truly yours — a one-of-a-kind connection with nature.
How should I care for my natural stone jewelry?
To keep your piece beautiful:
- Avoid prolonged exposure to water, perfumes, and harsh chemicals.
- Remove jewelry before swimming, bathing, or exercising.
- Store it in a soft pouch or jewelry box when not wearing.
Treat your piece gently, just as you would care for a natural treasure.
How long does shipping take?
We carefully prepare each Cherry Charm piece before shipment to ensure it arrives safely and beautifully. Delivery times may vary depending on your location and shipping method. For international orders, shipping times may occasionally be affected by factors such as customs inspections, local regulations, holidays, weather conditions, or other unexpected circumstances. We kindly ask for your patience and understanding during the delivery process. We always do our best to ensure your order reaches you as smoothly as possible.
Will I receive my order if there are delays caused by customs or regulations?
Yes. Once your order has been shipped, it will continue through the delivery process. However, international shipments may sometimes experience delays due to customs procedures, import policies, or local delivery conditions. These situations are beyond our direct control, but we will do our best to assist you if any issues occur. Thank you for your patience and understanding.
What should I do if my order arrives damaged?
We carefully inspect every piece before shipping. However, if your order arrives damaged due to transportation, please contact us as soon as possible after receiving your package. To help us quickly understand the situation and provide the best solution, we recommend recording an unboxing video or taking clear photos when opening your package.
Please provide:
- Your order number
- Photos or videos showing the issue
- A brief description of the problem
We will review the situation and assist you with an appropriate solution.
What if my package is lost during delivery?
If your package is confirmed lost during transportation, please contact us with your order information. We will work with the shipping carrier to investigate the situation and provide assistance whenever possible.
Can I return or exchange my order?
We want every Cherry Charm customer to feel happy and connected with their piece. If there is a quality issue with your order, please contact us within 14 days after receiving your package. We will review your request and provide support according to the situation. Please note that natural stones are unique creations of nature. Slight differences in color, texture, shape, or pattern are natural characteristics and are not considered defects.
Do I need to record an unboxing video?
While it is not required, we highly recommend recording an unboxing video when opening your package. An unboxing video helps us better understand any potential issues and allows us to provide faster and more accurate assistance if your order arrives damaged or incomplete.
Do crystals have healing powers?
At Cherry Charm, we appreciate natural stones for their beauty, symbolism, and the personal meaning people find in them. Many people enjoy crystals as reminders of intentions, emotions, and personal journeys. We believe their greatest value lies in the connection and meaning they bring into your everyday life.