FAQ

Material information is provided on the individual product page where it has been verified for that item. Colour, shape, texture, and visible patterns can vary from piece to piece; please review the product images and listed details before ordering.

Each stone is naturally unique, so your piece may have slight differences in color, shape, texture, or patterns compared with the photos. These variations make your piece truly yours — a one-of-a-kind connection with nature.

To keep your piece beautiful:

• Avoid prolonged exposure to water, perfumes, and harsh chemicals.
• Remove jewelry before swimming, bathing, or exercising.
• Store it in a soft pouch or jewelry box when not wearing. Treat your piece gently, just as you would care for a natural treasure.

Cherry Charm does not make medical, therapeutic, supernatural, or guaranteed-effect claims about crystals or stone pieces. We focus on visible colour, texture, craftsmanship, and the personal styling or display experience each piece can offer.

We carefully prepare each Cherry Charm piece before shipment to ensure it arrives safely and beautifully. Delivery times may vary depending on your location and shipping method. For international orders, shipping times may occasionally be affected by customs inspections, local regulations, holidays, weather conditions, or other unexpected circumstances. We always do our best to ensure your order reaches you as smoothly as possible.

Yes. Once your order has been shipped, it will continue through the delivery process. However, international shipments may sometimes experience delays due to customs procedures, import policies, or local delivery conditions. These situations are beyond our direct control, but we will do our best to assist you if any issues occur.

We carefully inspect every piece before shipping. If your order arrives damaged due to transportation, please contact us as soon as possible after receiving your package. We recommend recording an unboxing video or taking clear photos. Please provide your order number, photos or videos showing the issue, and a brief description of the problem. We will review the situation and assist you.

If your package is confirmed lost during transportation, please contact us with your order information. We will work with the shipping carrier to investigate the situation and provide assistance whenever possible.

If there is a quality issue with your order, please contact us within 14 days after receiving your package. Natural differences in color, texture, shape, or pattern are not defects. Customized or made-to-order products cannot be returned or exchanged after confirmation, completion, and shipment due to a change of mind. This does not affect assistance for orders that are lost, damaged, incorrect, or otherwise covered by applicable law.